Responsible Gaming

At Leon Casino on betleon-au.com ("Leon Casino"), gambling is intended to be a form of entertainment, not a way to make money or solve financial difficulties. Responsible gaming means approaching casino games and betting consciously: setting clear limits, understanding the risks, and knowing when to stop.

We provide a range of tools, information and support so that you can stay in control of your play. If you are worried about your gambling, or about someone close to you, our team is available to help you understand your options, adjust your account settings and access professional external support services.

Risk Awareness

Online gambling carries a real risk of financial loss and, for some people, the development of gambling-related harm or addiction. Leon Casino is operated by Moonlite N.V., a Curaçao-licensed company (Antillephone N.V. licence No. 8048/JAZ2016-028) and is not regulated by any Australian state or territory gambling authority. This makes it especially important that you monitor your own behaviour and make informed decisions.

Common warning signs

• Increasing time and money spent: Gambling more often, playing longer sessions, or steadily raising your stakes to feel the same excitement.
• Chasing losses: Trying to win back money you have lost by placing larger or more frequent bets, even when you know it is risky.
• Preoccupation with gambling: Frequently thinking about the casino outside of play, planning your next session, or feeling restless when you cannot gamble.
• Ignoring other responsibilities: Skipping work, studies, family commitments or sleep in order to play, or prioritising gambling over essential expenses.
• Secrecy and guilt: Hiding gambling activity from friends or family, lying about deposits or losses, or feeling shame after sessions.
• Borrowing or using essential funds: Using credit cards, loans, or money needed for rent, bills or food to continue gambling.
• Failed attempts to stop: Repeatedly trying to cut down or stop gambling but finding yourself returning to the casino despite negative consequences.

Quick self-assessment test

Ask yourself the following questions honestly. If you answer "yes" to several of them, you may be at risk of gambling-related harm and should consider using our tools or contacting a professional support service.

• Do you spend more time or money gambling than you originally intended?
• Have you tried to win back losses by immediately gambling again?
• Have friends or family commented that you gamble too much or seem worried about your gambling?
• Do you hide deposits, withdrawals or the amount of time you spend on betleon-au.com?
• Have you ever used money intended for bills, rent, food or other essentials to gamble?
• Do you feel anxious, irritable or restless when you try not to gamble?
• Have you borrowed money or used credit to continue gambling?
• Do you feel that gambling is causing problems in your relationships, work, studies or health?

If these questions raise concerns, we strongly recommend taking immediate steps such as lowering your limits, taking a Time-Out, considering self-exclusion and contacting one of the confidential helplines listed below.

Limits & Tools

To support a safe and controlled experience, Leon Casino provides account-based tools that you can configure at any time. These tools are available to registered players on betleon-au.com and are designed to help you set clear boundaries around your gambling.

Deposit limits (daily, weekly, monthly)

You can set maximum deposit amounts over different time periods to manage how much you spend:

1. Log in: Sign in to your account on betleon-au.com.
2. Open your profile: Go to "My Account" and select "Responsible Gaming" (or similarly titled section).
3. Choose "Deposit Limits": Click on the "Deposit Limits" option.
4. Select time frame: Choose a daily, weekly or monthly limit (you can set one or all three).
5. Enter your limit: Input the maximum amount (e.g. AUD 50 per day, AUD 150 per week, AUD 400 per month) in the relevant field.
6. Confirm: Check your entries and click "Save" or "Confirm". A confirmation message will appear once your new limit is active.

• Lowering limits: Any reduction you make to your deposit limits will usually take effect immediately.
• Increasing limits: Any increase will typically be subject to a cooling-off period (for example, 24 hours) to ensure the decision is considered. You may be asked to confirm the change again after this period.

Deposit limits are a core tool for reducing the risk of financial harm. We strongly recommend setting conservative limits that reflect what you can comfortably afford to lose.

Time spent limits and session reminders

Managing the time you spend gambling is as important as managing how much you deposit.

• Session timers / reality checks: In the "Responsible Gaming" section of your account, you may enable regular on-screen reminders (for example, every 30, 60 or 120 minutes) showing how long you have been logged in, your net result and an option to log out.
• Daily session limits: You can set a maximum daily play time (for example, 60 or 120 minutes). Once this limit is reached, you will be automatically logged out and prevented from playing again until the following day.

Short breaks ("Time-Out" 24 - 72 hours)

Time-Out is designed for short cooling-off periods when you feel you need a brief pause but are not yet ready for a longer self-exclusion.

1. Go to "Responsible Gaming": While logged in, open "My Account" > "Responsible Gaming" and select "Time-Out" or "Temporary Suspension".
2. Select the duration: Choose a period such as 24 hours, 48 hours or 72 hours.
3. Confirm your choice: Read the information about the effects of Time-Out and click "Confirm".

• During the Time-Out, you will be unable to place bets or access casino games. You may still be able to log in to review your account or request withdrawals, depending on the configuration at that time.
• A Time-Out cannot usually be cancelled once activated. You must wait until the selected period has fully expired.

If you find that a Time-Out is not sufficient and you return to harmful patterns immediately after it ends, you should consider a longer self-exclusion period as described below.

Self-Exclusion

Self-exclusion is a more robust protective measure for players who feel they are losing control over their gambling. It allows you to block access to your Leon Casino account for a specified period, or permanently. Once self-excluded, you will not be able to gamble on betleon-au.com during the chosen period.

How to request self-exclusion

1. Log in (if possible): Sign in to your account. If you cannot log in, proceed directly to step 4.
2. Open self-exclusion tools: Go to "My Account" > "Responsible Gaming" and select "Self-Exclusion". Alternatively, visit the dedicated page at https://betleon-au.com/responsible-gaming and use the self-exclusion form.
3. Choose the duration: Select a period that suits your needs, for example:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion)
4. Confirm your decision: Carefully read the information about the consequences of self-exclusion. Tick the confirmation boxes and click "Confirm Self-Exclusion". You may be asked to re-enter your password or verify via email/SMS.
5. Via support (if needed): If you are unable to use the online tools, contact our team via the channels in the "Contact & Feedback" section and clearly state that you wish to self-exclude. For your protection, we may request additional information to verify your identity and apply the exclusion correctly.

Consequences of self-exclusion

• Account access: You will not be able to log in and will not have access to betting or casino games for the duration of the exclusion. Attempts to create new accounts or use third-party accounts are strictly prohibited and may breach our Terms & Conditions.
• Deposits and promotions: You will not be able to make deposits or receive bonuses, free spins or promotional offers from Leon Casino while self-excluded.
• Remaining balance: Any remaining real-money balance can typically be withdrawn subject to standard verification (KYC/AML) procedures in line with our KYC policy. Bonus funds and associated winnings may be voided in accordance with our Terms & Conditions.
• Irreversibility: Self-exclusion requests are generally irreversible for the duration selected. We will not lift an active exclusion earlier than the agreed end date.
• After the exclusion period: For non-lifetime exclusions, your account will not always automatically reopen. In many cases, you must contact support to request reactivation. We may apply a cooling-off period and conduct additional checks before any reopening, and we may refuse reactivation if we believe it is unsafe.

Please note that Leon Casino self-exclusion covers only your account on betleon-au.com and other Leon-branded sites operated by Moonlite N.V. may not be automatically included. We strongly recommend combining our internal self-exclusion with national or third-party blocking tools, as outlined below.

Support Resources

If you are concerned about your gambling, or someone else's, professional, confidential help is available. The organisations listed below operate independently of Leon Casino and provide free or low-cost support. Contacting them does not affect your relationship with Leon Casino, your KYC status or your ability to withdraw legitimate funds.

Local Support for Australia

• Gambling Help Online (Australia)
  Website: gamblinghelponline.org.au
  Phone: 1800 858 858
  Hours: 24/7 confidential counselling
  Languages: English (interpreter services available on request in many languages)
• BetStop - The National Self-Exclusion Register(TM) (Australia)
  Website: betstop.gov.au
  Phone: 1800 238 786
  Hours: Extended hours, see website for details
  Note: BetStop applies to licensed Australian betting providers. As Leon Casino is operated offshore under a Curaçao licence, it is not covered by BetStop, but registering can still help reduce your exposure to locally licensed services.
• Lifeline Australia
  Website: lifeline.org.au
  Phone: 13 11 14
  Hours: 24/7 crisis support
  Focus: Emotional crisis, suicidal thoughts, acute distress (not gambling-specific but highly relevant if you feel overwhelmed).
• Beyond Blue
  Website: beyondblue.org.au
  Phone: 1300 22 4636
  Hours: 24/7
  Focus: Anxiety, depression and mental health conditions often associated with gambling-related harm.

International Support Organisations

National and regional self-exclusion schemes

• United Kingdom - GamStop
  Website: gamstop.co.uk
  Description: A free self-exclusion service that allows players to block themselves from all UK-licensed online gambling sites for 6 months, 1 year or 5 years. Note that Leon Casino, as a Curaçao-licensed operator, is not part of GamStop, but registration is still recommended if you use UK-licensed sites.
• Spain - RGIAJ*
  Website: ordenacionjuego.es/en/rgiaj
  Description: Spanish General Register of Gambling Access Interdictions. Spanish residents can request self-exclusion from licensed Spanish operators.
  *Operates under Spain's Directorate General for the Regulation of Gambling (DGOJ).

Blocking and filtering software

In addition to internal limits and national registers, you may choose to install third-party software that blocks access to gambling sites on your devices. These tools are independent of Leon Casino:

• Gamban - gamban.com
  Paid and subsidised blocking software that prevents access to a wide range of gambling websites and apps across devices.
• BetBlocker - betblocker.org
  Free, charity-run software allowing you to restrict access to gambling sites for custom periods, including permanent blocks.
• General web filters - Tools like device-level parental controls, DNS filters or firewall rules can also help limit access to gambling-related content. These are particularly useful for families protecting minors.

Leon Casino does not own or control these tools and cannot guarantee their effectiveness. However, combining them with our internal self-exclusion and limits can significantly reduce the risk of relapse.

Help for Family

Gambling-related harm often affects family members, partners, friends and colleagues. If you are worried about someone who uses Leon Casino or other gambling services, your support can make a real difference. It is important to look after your own wellbeing while encouraging them to seek help.

How to talk to someone about their gambling

• Choose the right moment: Talk when the person is calm and not actively gambling or under the influence of alcohol or other substances.
• Use non-judgmental language: Focus on your concerns and feelings ("I'm worried about you..."), rather than accusations ("You always...").
• Be specific: Describe behaviours and consequences you have noticed (missed bills, secrecy, mood changes), rather than labelling them as "addicted".
• Listen actively: Allow them to explain their perspective without interruption. Avoid arguments about specific bets or amounts.
• Set boundaries: Make clear what you can and cannot do (for example, you will not lend money for gambling or lie to cover their debts).
• Encourage professional help: Suggest they contact a gambling helpline, counsellor or use the self-exclusion tools on their account.

Family and friends support resources

• Gambling Help Online forums (Australia)
  Website: gamblinghelponline.org.au/forums
  Description: Anonymous peer-support forums for people experiencing gambling harm and for affected others, including partners and family members.
• Gam-Anon
  Website: gam-anon.org
  Description: A fellowship for family and friends of people with gambling problems, offering meetings and resources in various regions.
• Local community services: Many Australian community health services provide financial counselling, relationship counselling and mental health support for families affected by gambling. Check your state or territory's health websites or ask Gambling Help Online for referrals.

Recommended next steps

• Encourage professional counselling: Suggest the person speak with a psychologist, counsellor or financial counsellor experienced in gambling-related harm. Helplines listed above can arrange referrals.
• Use available tools: If they gamble on betleon-au.com, encourage them to set strict deposit limits, use Time-Outs, or apply a self-exclusion. If necessary, you can assist them in filling out the self-exclusion form, but the final decision should be theirs.
• Protect your finances: Consider separating finances, changing shared passwords, and seeking financial advice if debts are involved.
• Seek help for yourself: You are entitled to support. Family-focused services, therapists and support groups can help you manage stress, anxiety and relationship issues.

Operator's Commitment

Leon Casino, operated by Moonlite N.V. under Curaçao licence No. 8048/JAZ2016-028 (Antillephone N.V.), recognises its duty of care towards players, including Australian users who access Leon Casino as an offshore service. While we are not licensed by Australian regulators and Australian players cannot use the Commonwealth Ombudsman or ACMA to resolve disputes with us, we apply internal procedures to reduce the risk of gambling-related harm and to promote transparent, fair play.

Internal risk checks and behavioural monitoring

To identify possible signs of problematic play, we use a combination of automated systems and manual reviews, which may include:

• Analysis of betting patterns: Monitoring for unusually high-frequency betting, frequent chasing of losses, sudden large increases in stake size, and repeated deposits in a short period of time.
• Session behaviour: Reviewing very long continuous sessions, repeated overnight play, and limited or no breaks, which can indicate loss of control.
• Use of responsible gaming tools: Noting when players repeatedly raise their limits, cancel Time-Outs (where allowed) or request multiple self-exclusions and reactivations across time.
• Financial and AML checks: Conducting Know-Your-Customer (KYC) and Anti-Money Laundering (AML) checks as set out in our KYC policy. Although primarily designed for legal and security compliance, these checks may also highlight risky behaviour.

We do not use behavioural monitoring to encourage excessive play. Data is used to help us detect risk and to support your safety in line with our policies.

Warning messages and operator intervention

Where our systems indicate potential risk, we may:

• Display responsible gaming messages within the website or app reminding you to review your limits or consider a break.
• Send email communications outlining available tools such as deposit limits, Time-Out and self-exclusion, and recommending that you consider them.
• In more serious cases, temporarily restrict certain features (for example, limiting deposit amounts) or, if necessary, place the account under review.
• In high-risk situations, proactively apply a Time-Out or self-exclusion and notify you of this decision, especially where we reasonably believe continued play could cause significant harm.

Our support team may initiate contact when:

• There are significant, unexplained increases in deposits or stakes over a short period.
• You demonstrate sustained high-intensity play or repeated attempts to circumvent previous limits.
• We receive credible reports from you or third parties that indicate potential gambling-related harm.

We will not encourage you to use tools (such as VPNs or masked IP addresses) to bypass regulatory or site restrictions. In fact, using such tools may breach Section 12 of our Terms & Conditions and could lead to account restrictions, including potential impacts on withdrawals following KYC checks. Our objective is to support safe, lawful and transparent play.

For dispute resolution related to fairness of games or account decisions, you may also use the independent dispute resolution portal referenced in our terms: https://certria.com/pass/check/. This is administered by Antillephone N.V. in Curaçao and is not an Australian complaints body.

Updates

Responsible gaming best practice and regulatory expectations evolve over time, including in Curaçao and Australia. Leon Casino will periodically update this page to reflect changes in our tools, internal procedures, industry standards and applicable legal frameworks (such as the ongoing implementation of Curaçao's National Ordinance on Games of Chance - LOK).

How you will be informed

• Website notifications: Material changes to our responsible gaming tools or policies may be highlighted via banners, pop-ups or notices on betleon-au.com, especially when you next log in.
• Email communication: Where appropriate, we may send an email to the address registered to your account summarising important updates, particularly those that affect your rights or the operation of limits, Time-Out or self-exclusion.
• Policy links: Our Terms & Conditions, Privacy Policy, KYC Policy and this Responsible Gaming page should always be read together. The version available on the website at any given time is the one that applies.

If you continue to use Leon Casino after changes are made, this may be taken as your acceptance of the updated information, subject to applicable law and our Terms & Conditions.

Last updated: 21 February 2026.

Contact & Feedback

If you have questions about responsible gaming, believe that your gambling is becoming a problem, or wish to exercise any of the tools described on this page, we encourage you to contact us as early as possible. All communications are treated confidentially within Moonlite N.V., subject to our legal and regulatory obligations.

• Responsible Gaming Email: You can contact our dedicated team at [email protected]. Please include your full name, registered email address and a brief description of your request (for example, "deposit limit change", "self-exclusion request", or "general advice").
• Live Chat: Real-time assistance is available via the live chat function on betleon-au.com. You can request to speak with a representative trained in responsible gaming matters.
• Telephone support: We do not currently operate a public telephone line in Australia for Leon Casino. If you prefer to speak to someone by phone about gambling-related harm, please contact one of the independent, confidential helplines listed in the "Support Resources" section (for example, 1800 858 858 in Australia).

Feedback form for self-control and support requests

You can also submit a request or feedback using the online form available at https://betleon-au.com/responsible-gaming. This form can be used to:

• Request or modify deposit, loss or session limits.
• Request a Time-Out or self-exclusion (temporary or permanent).
• Ask for information about responsible gaming tools and external support services.
• Provide feedback on how Leon Casino can improve its player protection measures.

We aim to respond to responsible gaming queries as a priority. In urgent situations where you feel at immediate risk of harm, we strongly recommend that you also contact an appropriate external helpline or emergency service in your area.